Cancellation policy

Cancelling a subscription

You can cancel at any time. There is no minimum number of deliveries and no notice period. Cancel before the next order is placed and nothing further is charged.

How to cancel

Manage your subscription from your customer account on this site, where you can cancel in one step. You can also email hello@niahmatcha.com with your order number and we will cancel it for you within one working day.

Skipping or slowing down

If the tins are stacking up, you can skip a single delivery or change the interval instead of cancelling. Both sit in the same place as the cancel button.

Charges and delivery

Each delivery is charged on the day it is prepared, at the price shown when you subscribed. If that price changes we tell you before the next charge. If you cancel after an order has already been placed, that order ships as normal and the cancellation applies to everything after it.

Returns

A tin with the seal intact can be returned under our refund policy, which gives you fourteen days from delivery. Once the seal is broken we cannot take matcha back, for hygiene reasons.