Refund policy

Fourteen days to change your mind

If you live in the European Union you have fourteen days from the day your order arrives to tell us you want to return it, and another fourteen days to send it back. You do not have to give a reason.

The one exception, opened food

Matcha is a sealed food product. Once the seal is broken we cannot take it back, for hygiene reasons. That exception is set out in Article 16 of the EU Consumer Rights Directive and in Article 6:230p of the Dutch Civil Code. Tins and pouches with the seal still intact can be returned as normal.

Whisks, bowls, scoops and sifters can be returned if they are unused and in their original packaging.

How to return something

Email hello@niahmatcha.com with your order number and what you want to send back. We reply with the return address within one working day. Please send it with tracking. You pay the return shipping, unless the item arrived damaged or we sent you the wrong thing, in which case we cover it.

Refunds

Once your return arrives and we have checked it, we refund you within fourteen days, to the payment method you used. We refund the product and the standard shipping you paid us. If you chose a faster shipping option, we refund the standard rate.

Damaged or wrong items

Send a photo to hello@niahmatcha.com within seven days of delivery. We send a replacement or refund you in full, shipping included, and you do not have to return anything unless we ask.